Shipping & Returns
Shipping & Handling:
We make every effort to get your completed items delivered, asap.
Unfortunately, I work odd hours & it may take up to 7 days to post your order.
Once your order is posted, you'll be notified & a tracking number provided.
Postage is charged at cost, based on the weight of the items you've ordered.
Items will be sent via Australia Post & require signature upon receiving.
Parcels can be tracked.
Orders over $300 are shipped free.
International shipping is currently available to a limited number of countries.
If your country isn't on the list, please contact us here & we'll see what we can do.
Customized items delay:
Customized items have to be designed & printed individually, so may take up to a week to complete.
Please take this time into consideration when ordering.
Customized items (tags or other) are not eligible for refund or exchange.
Other items may be eligible for a refund or exchange within 10 days of purchaser receiving item.
3DprintCQ must be contacted via our contact form re. issue, prior to items being returned.
A photo of damaged item(s) will be requested.
Returned items must be in unused condition & if sold as a set, all components of that set must be returned.
Returned items are also subject to a 10% restocking fee.
Customer is to pay return postage costs.